Refund policy

Thank you for shopping at SHESHOPS.LB! 

NO REFUND/ONLY EXCHANGE

Exchange Policy

At Sheshops, we want you to be fully satisfied with your purchase. If something isn’t quite right, we’re happy to offer an exchange under the following conditions:

  • Exchange Request Timeframe: All exchange requests must be made within 24 hours of receiving your order. Requests received after this timeframe will not be accepted.
  • How to Request an Exchange: You can request an exchange by contacting us via WhatsApp or Instagram DM within the 24-hour window.
  • Eligibility: Exchanges are available for a different size or color of the same item. If the size or color you need is sold out, you may select another item of equal value.
  • Sold Out Items: Items that are sold out are not eligible for exchange.
  • Condition of Item: To qualify for an exchange, the item must be:
    • In its original packaging
    • Unworn
    • With all original labels and tags attached
  • Hygiene Notice: For hygiene reasons, certain items — especially basics such as bodysuits and tops — are not eligible for exchange. These will be indicated on the product page.
  • Delivery Fees: Customers are responsible for any delivery/shipping fees associated with the exchange.
  • Sale Items: During sales or special offers, items CANNOT BE EXCHANGED.

Delivery & Shipping

Rest assured, your purchase will be delivered safely, from the moment you place your order until it arrives at your door.

Local Shipping: We provide delivery services throughout Lebanon, with delivery times ranging from 1 to 8 days, depending on your location.